Refund and Returns Policy

REFUND, RETURN, CANCELLATION & FINANCING POLICY

Furniture & Mattress Warehouse

Please read this policy carefully before completing your purchase.

ACCEPTANCE OF POLICY

BY COMPLETING A PURCHASE, MAKING A PAYMENT OR DEPOSIT, SIGNING OR ACCEPTING AN INVOICE, TAKING POSSESSION OF MERCHANDISE, OR USING THIRD-PARTY FINANCING OR LEASE-TO-OWN SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THIS POLICY.

Customers are responsible for reviewing these terms before completing their purchase.

ALL SALES ARE FINAL

ALL SALES ARE FINAL. NO CASH REFUNDS.

Once merchandise has been purchased, delivered, picked up, opened, assembled, used, or otherwise accepted by the customer, it cannot be returned except where expressly permitted by this policy or required by applicable law.

A change of mind, change in preference, incorrect measurements provided by the customer, inability to fit the merchandise into the customer’s home, or dissatisfaction with color, size, comfort, firmness, or style does not automatically qualify an item for a return or refund.

RETURNS & STORE CREDIT

Furniture & Mattress Warehouse does not provide cash refunds.

A return for STORE CREDIT ONLY may be considered if:

The request is made within 7 days of purchase.
The merchandise has not been opened, used, assembled, damaged, altered, or installed.
The merchandise remains in its original condition.
The customer provides a valid receipt or invoice.
Management approves the return.

Approval of a return is not guaranteed.

Any approved return will be issued as STORE CREDIT ONLY unless otherwise required by law.

Original delivery charges, pickup charges, assembly charges, financing-related charges, and other service fees are non-refundable, to the extent permitted by law.

SPECIAL ORDERS & CUSTOM ORDERS

ALL SPECIAL ORDERS AND CUSTOM ORDERS ARE FINAL, NON-REFUNDABLE, AND NON-CANCELLABLE.

Once a special or custom order has been submitted, the customer may not cancel the order or request a refund because they changed their mind, found another product, experienced a delay within a reasonable fulfillment period, or no longer need the merchandise.

THIRD-PARTY FINANCING & LEASE-TO-OWN PURCHASES

Furniture & Mattress Warehouse works with independent third-party financing and/or lease-to-own companies.

THE CUSTOMER’S AGREEMENT WITH A FINANCING OR LEASE-TO-OWN COMPANY IS A SEPARATE AGREEMENT BETWEEN THE CUSTOMER AND THAT COMPANY.

Furniture & Mattress Warehouse does not control or administer the customer’s payment schedule, payment processing, interest or financing charges, late fees, account balance, payment disputes, credit reporting, lease payments, or other obligations established by the financing company.

The customer remains responsible for complying with the terms of their financing or lease-to-own agreement.

Returns Do Not Automatically Cancel Financing

RETURNING, REFUSING, EXCHANGING, OR SURRENDERING MERCHANDISE TO FURNITURE & MATTRESS WAREHOUSE DOES NOT AUTOMATICALLY CANCEL, REFUND, OR TERMINATE A THIRD-PARTY FINANCING OR LEASE-TO-OWN AGREEMENT.

Any cancellation, adjustment, refund, payoff, return authorization, or termination involving a financed or leased transaction must also comply with the applicable financing company’s agreement, procedures, and approval requirements.

Customers must contact their financing or lease-to-own provider directly regarding:

Payments
Account balances
Payment dates
Late payments or fees
Financing charges
Early payoff options
Cancellation of financing
Refunds or credits involving the financing account
Lease ownership or return requirements
Any other financing-related dispute

Furniture & Mattress Warehouse is not responsible for payments owed by the customer to a third-party financing or lease-to-own company.

Where the financing or lease-to-own agreement provides that the merchandise is owned by or remains the property of the financing/lease company until contractual requirements are satisfied, ownership and return rights are governed by that agreement.

A dispute with Furniture & Mattress Warehouse does not automatically suspend or eliminate the customer’s payment obligations to a third-party provider.

30-DAY LIMITED IN-STORE WARRANTY

New qualifying merchandise carries a 30-day in-store warranty against verified manufacturer defects.

The warranty begins on the date of purchase.

The warranty does NOT cover damage caused by:

Improper assembly
Customer negligence
Misuse or abuse
Accidents
Improper handling
Customer transportation
Customer pickup or loading
Improper securing of merchandise
Damage during unloading
Normal wear and tear

Furniture & Mattress Warehouse reserves the right to inspect merchandise and determine whether the reported issue qualifies as a manufacturer defect.

A WARRANTY CLAIM IS NOT THE SAME AS A RETURN OR REFUND REQUEST.

When appropriate, Furniture & Mattress Warehouse may attempt to repair, replace a defective component, exchange the merchandise, or provide another remedy consistent with the applicable warranty and law.

FLOOR SAMPLES, CLEARANCE & AS-IS ITEMS

Merchandise specifically sold and identified as FLOOR SAMPLE, CLEARANCE, or AS-IS is sold in its existing condition.

AS-IS MERCHANDISE CARRIES NO STORE WARRANTY AND IS NOT ELIGIBLE FOR RETURN OR REFUND, EXCEPT AS REQUIRED BY LAW.

Customers are responsible for inspecting these items before completing their purchase.

CUSTOMER PICKUP POLICY

All customer pickups are 100% the customer’s responsibility.

The customer is responsible for providing an appropriate vehicle and for properly loading, protecting, securing, transporting, and unloading the merchandise.

For liability reasons, Furniture & Mattress Warehouse employees do not tie down or secure merchandise to customer vehicles.

Furniture & Mattress Warehouse is not responsible for damage to merchandise, vehicles, personal property, or other items resulting from customer loading, securing, transportation, or unloading.

Damage occurring during customer pickup or transportation is not considered a manufacturer defect and is not covered by the 30-day warranty.

PROOF OF PURCHASE

A valid receipt, invoice, or other acceptable proof of purchase is required for return, store-credit, warranty, exchange, or service requests.

Furniture & Mattress Warehouse reserves the right to deny a request when the customer cannot provide sufficient proof of purchase.

FINAL CUSTOMER ACKNOWLEDGMENT

BY COMPLETING THE TRANSACTION, THE CUSTOMER CONFIRMS THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND, RETURN, CANCELLATION, WARRANTY, PICKUP, AND FINANCING POLICY.

The customer acknowledges that third-party financing and lease-to-own agreements may contain additional terms and obligations separate from Furniture & Mattress Warehouse’s policies.

PLEASE ASK ANY QUESTIONS BEFORE COMPLETING YOUR PURCHASE.